Support & Escalations
Contact Support & Local Authorities
If you are currently undergoing a fostering assessment or managing active placements, please find the appropriate support pathways and statutory escalation contacts below.
Statutory & Safeguarding
LADO (Local Authority Designated Officer)
If your assessment is currently suspended or you need to discuss a safeguarding concern regarding children or staff:
- • Locate your Local Authority Designated Officer via your local Council directory.
- • Escalations must be raised to the specific borough or district council where the child is placed.
MASH (Multi-Agency Safeguarding Hub)
For immediate child protection referrals, contact the MASH team at the local authority immediately. If a child is in imminent danger, always dial 999.
Carer & Agency Support
Supervising Social Worker (SSW)
If you are an approved carer, please contact your supervising fostering agency's out-of-hours support line directly. Social work team details are available in your portal profile documents.
FosterReady Platform Helpdesk
For technical inquiries regarding training logs, account access, GDPR data requests, or sitemap indexing issues:
support@fosterready.uk
Response time: Within 24 business hours